FAQ's - emergency & urgent care
Questions about Centura Health Emergency & Urgent Care? Let us help provide you all of the information you need.
Do you take my insurance?
We accept most insurance plans, including:
- Anthem (not Anthem Pathways)
- Blue Cross Blue Shield
- Blue Cross Blue Shield Federal
- Bright Health
- Centura Value Plan
- Cigna (not Cigna Connect)
- Coventry/First Health
- Great West
- Kaiser Permanente (for emergencies; check your policy)
- Rocky Mountain Health Plan
- United Healthcare
- United UMR
If you don’t see your insurance provider listed, there is still a good chance we accept your coverage. In addition to the insurance plans listed above, we also submit claims via private pay, workers comp and automobile insurance plans.
Whenever possible, plan ahead and check with your insurance provider to see if the Centura Health Emergency & Urgent Care centers are considered in-network.
What should I expect when I come to a Centura Health Emergency & Urgent Care center?
After the physician evaluates you, you’ll be told if the recommended course of treatment and/or testing involves emergency or urgent care level of service. Generally, patients with minor conditions which could typically be treated in a physician’s office, receive urgent care services. Patients who require a higher level of care receive emergency services.
Urgent care is available 7 a.m. – 9 p.m. daily. Non-emergency cases during these hours are billed at urgent care levels.
Are urgent care and ER hours the same? Are they both available 24/7?
Urgent care is available 7 a.m. – 9 p.m. daily. Non-emergency cases during these hours are billed at urgent care levels. Emergency care is available 24/7. Check your individual policy for co-pays and to determine individual financial obligation.
Is an “emergency and urgent care” center different from an traditional urgent care?
Centura Health Emergency & Urgent Care locations are staffed 24 hours a day, seven days a week by Centura Health-affiliated board-certified emergency physicians, emergency-trained nurses, radiologic technologists and other clinical specialists. All physicians and nurses are also certified in pediatrics. They provide patients with emergency and urgent care services in the same facility. A traditional urgent care is not equipped to treat emergency conditions and would have to send more acute conditions to a hospital emergency room.
What type of care does Centura Health Emergency & Urgent Care provide?
Our Emergency & Urgent Care centers are able to treat all urgent and emergency medical conditions including, but not limited to chest pain, respiratory issues, head, sports and orthopedic injuries, abdominal pain, dehydration, and lacerations. Also colds, flu, sprains, strains and bloody noses. Patients are seen in private exam rooms and every center has digital x-ray, ultrasound, CT scan, EKG and lab on site. The Meridian location also has an MRI available.
Are Centura Health Emergency & Urgent Care locations licensed emergency rooms?
Yes. Our emergency and urgent care centers are licensed as non-provider based freestanding emergency centers and meet Colorado Department of Public Health and Environment licensure requirements. They are staffed by Centura Health-affiliated board-certified emergency physicians, emergency-trained nurses, radiologic technologists and other clinical specialists.
Unlike other freestanding emergency rooms, we bill urgent care at urgent care prices (7 a.m. – 9 p.m. daily).
Find an Emergency & Urgent Care near you.
Centura Health Emergency & Urgent Care centers have both emergency services and urgent care in one location right in your neighborhood.
- Emergency and pediatric-certified doctors and nurses 24/7
- Open 24/7 for last minute healthcare needs
- One location for minor aches and major injuries
- On-site CT scan, ultrasound, lab and X-ray