Mercy Recognized by Healthgrades for Providing Outstanding Patient Experience

(DURANGO, COLO.) Mercy Regional Medical Center today announced that it has achieved the Healthgrades 2015 Outstanding Patient Experience Award. Mercy was identified as providing outstanding performance in the delivery of a positive experience for patients during their hospital stay, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals.

Healthgrades evaluated the 3,575 hospitals that submitted patient surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2013 December 2013 in order to identify hospital performance in this area.

An outstanding experience for our patients involves not only safe, reliable care and optimal outcomes, but much more than that, said Tom Gessel, Mercys CEO. Our staff and providers strive to offer compassionate care for patients and a supportive environment for families. Effective and open communication is critical for us to be good partners in care.

Healthgrades evaluated performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 27-question survey of the hospitals patients. The survey questions focus on patients perspectives of their care in the hospital. Question topics range from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients needs. The measures also include whether a patient would recommend the hospital to friends or family.

In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, including a minimum number of survey responses and clinical performance thresholds. Nationally, 3,005 hospitals met those requirements, with 452 hospitals outperforming their peers, based on patient responses. Mercys performance places it among the top 15 percent of hospitals in the nation, according to Healthgrades.

Today, more than ever before, consumers face decisions and research their options relating to where to obtain care, so factors like patient experience are increasingly important, said Evan Marks, Chief Strategy Officer, Healthgrades. Consumers can have confidence that hospitals that have achieved the Healthgrades 2015 Outstanding Patient Experience Award deliver a positive experience for the patient during their hospital stay.

For more information about Healthgrades, to download a full copy of the report or to get information about hospital and physician quality, visit

About Mercy Regional Medical Center
Mercy Regional Medical Center is an 82-bed acute care hospital in Durango, Colorado. As a non-profit hospital that is part of the Centura Health network, Mercy is committed to improving the health and wellness of the communities it serves in the Four Corners region. See for more information.

About Centura Health
Centura Health connects individuals, families and neighborhoods across Colorado and western Kansas with more than 6,000 physicians and 18,100 of the best hearts and minds in health care. Through our 15 hospitals, six senior living communities, health neighborhoods, physician practices and clinics, home care and hospice services, and Flight For Life Colorado, we are making the regions best health care accessible and affordable in every community we serve. We believe you can inspire the people you care about to live healthier lives by encouraging them to do the little things that can make a big difference. Were Centura Health, and were here for your health. For information on Centura Health or any of the facilities in our network, please visit