Centura Health – St. Anthony North Health Campus has achieved the Healthgrades Outstanding Patient Experience Award™ for 2 years in a row (2020-2021). This distinction places St. Anthony North Health Campus among the top 15 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects patients and providers.
“For 50 years, our incredible caregivers at St. Anthony North have served our communities with compassionate, high-quality, whole person care,” said Dr. Constance Schmidt, Chief Executive Officer. “These latest achievements speak to what our patients and providers have known for decades: We place patient experience and safety at the forefront of our mission every day.”
“The recipients of the Healthgrades 2021 Outstanding Patient Experience Award have consistently put patient experience front and center and have made it a priority within their organization,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “We commend these hospitals for their long-standing commitment to providing an exceptional patient experience, while ensuring the health and safety of their patients.”
For this annual analysis, Healthgrades evaluated 3,297 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2019 to December 2019. Of those hospitals evaluated, 417 hospitals outperformed their peers—based on their patients’ responses—to achieve this award.
St. Anthony North Health Campus also received two major quality achievements for the hospital – Leapfrog ‘A’ Grade and CMS 5-star rating. The hospital was also recognized in recent months with Healthgrades’ 5-star rating in gastrointestinal care and its excellence award for critical care for the third year in a row.
Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from a 29-question survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. Question topics range from cleanliness and noise levels in patient rooms to medication explanations, and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.