A focus on quality
We continuously monitor a host of quality indicators to ensure the level of care we provide is exceptional. Our goal is simple: excellent clinical care and continuous improvement. The entire team reviews quality data every quarter, identifying best practices and looking for opportunities to improve standards of care and customer service. By reducing variability in standards of care among participating providers, we are able to more quickly identify and adopt best practices. Low patient-to-nurse ratios ensure each patient gets the personalized attention and nursing care they deserve.
Emphasis on patient participation
When it comes to surgery, we believe Center of Excellence patients are the most important members of the team. Through extensive patient education and thorough communication, we ensure that our patients and their coaches know exactly what to expect and what is expected of them.
Extensive patient education
Personalized, thorough pre-operative education is essential, as well-informed patients have better outcomes. Because patients’ time is valuable, pre-operative education and testing are done in one day, so patients travel to the hospital only once.
Patients receive detailed, educational notebooks that explain everything they need to know about their procedure and what to do before and after their surgery. Newsletters and in-room posters outline daily goals for recovering patients so they know what to expect and what their daily recovery goals are.
A dedication to patient comfort
The hospital’s private, tastefully decorated patient rooms and quiet, healing environment imbue a sense of wellness and comfort that promotes healing of body, mind, and spirit. Patient rooms include:
- A private patient room with flat-panel television
- Daily gourmet meals
- A fresh flower to brighten their stay
- A hand-made lap blanket
- A spill-proof water bottle for rehab and to take home
- A tote bag
Integrative Care & Touch, Love and Compassion (TLC Program)
We believe in and have seen the benefits of treating the whole person – body, mind and spirit. Our Integrative Care Services team helps patients develop a personalized surgical plan that empowers patients to make certain choices that can enhance their surgical experience. Through our TLC program, music therapy, gentle massage, aromatherapy, acupuncture, and prayer or mediation are available to patients before or after surgery, at no charge. Research has shown these therapies can reduce anxiety and a patient’s perception of pain.