Mercy Recognized by Healthgrades for Outstanding Patient Experience

(DURANGO, COLO.) Today, Mercy Regional Medical Center, part of the Centura Health network, announced that it achieved the Healthgrades 2019 Outstanding Patient Experience Award™. This distinction recognizes Mercy as being among the top 10 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading online resource for information about physicians and hospitals.

Healthgrades evaluated 3,449 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2017 through December 2017, to identify hospital performance. Of those hospitals evaluated, 434 hospitals outperformed their peers—based on their patients’ responses—to achieve this distinction.

“We are very proud of our great nurses, physicians and associates who live out their personal mission every day with compassion and empathy to deliver whole person care,” said Bill Plauth, Chief Medical Officer, Mercy Regional Medical Center.

Healthgrades evaluated hospital performance by applying a scoring methodology to nine patient experience measures, using data collected from a 32-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.

“These awards are driven directly by patients’ feedback, giving them a voice in helping to improve the hospital experience while also helping other consumers make more informed healthcare decisions,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “We’re proud to recognize the hospitals around the country that receive the Outstanding Patient Experience Award for their commitment to providing exceptional patient experiences and always striving to put the patient first.”

View Healthgrades hospital quality methodologies.

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ABOUT CENTURA HEALTH

Centura Health connects individuals, families and neighborhoods across Colorado and western Kansas with more than 6,000 physicians and 21,000 of the best hearts and minds in health care. Through our 17 hospitals, two senior living communities, neighborhood health centers, physician practices and clinics, home care and hospice services, and Flight For Life® Colorado, our caregivers make the region’s best health care accessible. We’re on a mission to build flourishing communities and whole person care. We’re Centura Health, and we’re your dedicated health partner for life. For information on Centura Health or any of the facilities in our network, please visit the Centura Health website.

ABOUT MERCY REGIONAL MEDICAL CENTER

Mercy Regional Medical Center is an 82-bed acute care hospital in Durango, Colorado. As a non-profit hospital that is part of the Centura Health network, Mercy is committed to improving the health and wellness of the communities it serves in the Four Corners region. See www.mercydurango.org for more information.

MEDIA CONTACT

Sarah Silvernail
SarahSilvernail@Centura.org
970-764-3990

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