Patient Representatives & Grievance Process

Every Centura Health hospital provides you with a patient representative to help you have a better hospital experience.

Patient Representatives & Grievance Process

Every Centura Health hospital provides you with a patient representative to help you have a better hospital experience.

Available Patient Representatives

Our representatives address and investigate your concerns, and then respond to you and your family with findings and recommendations for how your concerns can be resolved.

Avista Adventist Hospital
100 Health Park Drive
Louisville, CO 80027
Phone: 303-661-4357
Fax: 303-673-1048
Email
 
Bob Wilson Memorial Grant County Hospital
415 N. Main
Ulysses, KS 67880
Phone: 620-272-2171

Email
 
Castle Rock Adventist Hospital
2350 Meadows Blvd.
Castle Rock, CO 80109
Phone: 720-455-2531
Fax: 720-455-2435
Email
 
Littleton Adventist Hospital
7700 South Broadway
Littleton, CO 80122
Phone: 303-738-7781
Fax: 303-734-3999
Email
 
Longmont United Hospital
1950 Mountain View Ave.
Longmont, CO 80501
Phone: 303-485-3439
Fax: 303-678-4939
Email
 
Mercy Regional Hospital
1010 Three Springs Blvd.
Durango, CO 81301
Phone: 970-764-2136

Email
 
OrthoColorado Hospital
11650 West 2nd Place
Lakewood, CO 80228
Phone: 720-321-2273
Fax: 720-321-5011
Email
 
Parker Adventist Hospital
9395 Crown Crest Blvd.
Parker, CO 80138
Phone: 303-269-4053
Fax: 303-269-4281
Email
 
Penrose & St. Francis Hospitals
2222 N. Nevada Ave.
Colorado Springs, CO 80907
Phone: 719-776-5370

Email
 
Porter Adventist Hospital
2525 S. Downing
Denver, CO 80210
Phone: 303-778-5685
Fax: 303-765-3734
Email
 
St. Anthony Hospital
11600 West 2nd Place
Lakewood, CO 80228
Phone: 720-321-0490
Fax: 720-321-0026
Email
 
St. Anthony North Hospital
14300 Orchard Parkway
Westminster, CO 80023
Phone: 303-430-2658
Fax: 720-627-3906
Email
 
St. Anthony Summit Hospital
340 Peak One Dr., P.O. Box 738
Frisco, CO 80443
Phone: 970-668-2853
Fax: 970-668-6991
Email
 
St. Catherine Hospital
401 East Spruce St.
Garden City, KS 67846
Phone: 620-272-2171

Email
 
St. Mary Corwin Hospital
1008 Minnequa Ave.
Pueblo, CO 81004
Phone: 719-557-5125
Fax: 719-557-5591
Email
 
St. Thomas More Hospital
1338 Phay Ave.
Canon City, CO 81212
Phone: 719-285-2209
Fax: 719-285-2168
Email
 
Emergency & Urgent Care - Arvada
16320 W 64th Ave
Arvada, CO 80007
Phone: 303-765-6964
Fax: 303-649-2502
Email
 
Emergency & Urgent Care - Frederick
4943 Highway 52
Frederick, CO 80514
Phone: 303-765-6964
Fax: 303-649-2502
Email
 
Emergency & Urgent Care - Golden
760 Warner Drive
Golden, CO 80401
Phone: 303-765-6964
Fax: 303-649-2502
Email
 
Emergency & Urgent Care - Lakewood
3280 S. Wadsworth Blvd
Lakewood, CO 80227
Phone: 303-765-6964
Fax: 303-649-2502
Email
 
Emergency & Urgent Care - Meridian
9949 S Oswego St
Parker, CO 80134
Phone: 303-765-6964
Fax: 303-649-2502
Email
 
Emergency & Urgent Care – Southmoor
7000 E. Hampden Ave.
Denver, CO 80224
Phone: 303-765-6964
Fax: 303-649-2502
Email
 
St. Anthony Breckenridge Mountain Clinic
555 S Park Ave
Breckenridge, CO 80424
Phone: 303-765-6964
Fax: 303-649-2502
Email
 
St. Anthony Copper Mountain Clinic
860 Copper Rd
Copper Mountain, CO 80443
Phone: 303-765-6964
Fax: 303-649-2502
Email
 
St. Anthony Keystone Mountain Clinic
1252 Co Rd 8
Keystone, CO 80435
Phone: 303-765-6964
Fax: 303-649-2502
Email
 

 
Bristlecone Health Services
68 School Rd, Suite 200
PO Box 1327
Frisco, CO 80443
Phone: 970-668-5604
 
Centura Health at Home - Denver
6901 S. Havanna St
2nd Floor
Centennial, CO 80112
Phone: 303-561-5100
 
Centura Health at Home - Westminster
2551 W. 84th Ave
Westminster, CO 80031
Phone: 303-561-5100
 
Centura Health at Home - Colorado Springs
7015 Tall Oak Dr
Colorado Springs, CO 80919
Phone: 719-776-7500
 
Centura Home Palliative Care
2551 W. 84th Ave
1st Floor
Westminster, CO
Phone: 303-561-5193
 
Mercy Home Health, Hospice & Palliative Care
175 Mercado St
Suite 131
Durango, CO 81301
Phone: 970-731-9190
 
Mercy Home Health & Hospice
35 Mary Fisher Cir
Pagosa Springs, CO 81147
Phone: 970-731-9190
 
Mercy Hospice House
1010 Three Springs Blvd
Durango, CO 81301
Phone: 970-764-1700
 
Porter Hospice Residence
5020 E. Arapahoe Rd
Centennial, CO 80122
Phone: 303-561-5100
 
Porter Place Retirement Community
1001 E. Yale Ave
Denver, CO 80210
Phone: 303-765-6800
 
St. Anthony Hospice
2551 W. 84th Ave
Westminster, CO 80031
Phone: 303-561-5100
 
St. Catherine Hospice
401 E. Spruce St
Garden City, KS 67846
Phone: 620-272-2519
 

Centura Health Physicians Group
9100 E. Mineral Circle
Centennial, CO 80112

Phone: 303-643-1000
Fax: 303-649-2521
Email

Patient Grievance Process

Our priority is for you to have a positive patient experience. If you have concerns, please notify your immediate care giver, their department manager or administrative staff.

The Patient Grievance Process excludes Patient Account/Billing issues. These issues should be referred to Centura Patient Financial Services at 888-347-3295.

If hospitalized and if your concerns are not being resolved by those you have been in contact with, please call the Patient Care Representative/Advocate. During after-hours and/or weekends/holidays, please dial the hospital operator "O" and ask to speak with the Nursing Administrative Supervisor, who will seek resolution of your issues.

When we are unable to resolve issues at the time of the complaint, we follow a grievance process. If determined to be a grievance, the hospital Patient Representative/Advocate, urgent care/emergency center manager, or home care/hospice manager or their designees will provide you written notice of the resolution of the grievance. The written notice will include steps taken on your behalf to investigate the grievance, results of the grievance process, the date of completion and the appropriate hospital contact person.

Note: Resolution is defined by the patient/family member, and may include a meeting with all involved parties.

If your care was received in a hospital, urgent care, emergency department, hospice or home care, you may also contact The Health Facilities Division of the Colorado Department of Public Health and Environment or the Kansas Department of Health and Environment directly regardless of whether you first used the facility’s complaint and grievance process.

The Colorado Department of Public Health and Environment 
4300 Cherry Creek Drive South Denver, CO 80222-1530
Phone: 303-692-2827

The Kansas Department of Health and Environment
1000 SW Jackson, Topeka, Kansas 66612
Phone: 785-296-1500

For reporting complaints related to race, color, national origin, disability, age, sex, religion, creed, ancestry, sexual orientation, and marital status, please follow the Office of Civil Rights Procedures.

If you received care in a hospital, hospital emergency department, home care or hospice and if after speaking with one of their representatives your complaint remains unresolved, you may also contact The Joint Commission:

The Joint Commission
Division of Accreditation
Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800-994-6610
Email
Fax: 630-792-5636
Website

You also have the right to file a complaint with the appropriate oversight boards including the Colorado Medical Board, the Colorado Dental and Podiatry Boards and the Colorado Department of Regulatory Agencies. For Kansas facilities, this includes the Kansas State Board of Healing Arts, the Kansas Board of Nursing and the Kansas office of Health Occupations Credentialing. If you, the patient/family member are dissatisfied with the resolution, you may contact the Colorado Department of Public Health, Health Facilities Division, 4300 Cherry Creek Drive South, Denver, CO 80246-1530, phone: 303-692-2904. Upon receipt of the written grievance, the Colorado Department of Health will, within 7 days, notify you that an investigation has been initiated. A report in writing will be made to you and to the hospital as to the State's findings and/or recommendations within 14 days of notification, as according to Colorado Regulatory Statute 25-1-121.

Centura Health does not discriminate against any person on the basis of race, color, national origin, disability, age, sex, religion, creed, ancestry, sexual orientation, and marital status in admission, treatment, or participation in its programs, services and activities, or in employment. For further information about this policy contact Centura Health's Office of the General Counsel at 303-804-8166 (TTY: 711).

Review sections for grievance procedures: