Our representatives address and investigate your concerns, and then respond to you and your family with findings and recommendations for how your concerns can be resolved.
Bob Wilson Memorial Hospital 415 N. Main Ulysses, KS 67880 Phone: 620-272-2171 Email: schbwpatientrelations.mtregion@commonspirit.org |
Holy Cross Hospital – Davis 1600 West Antelope Drive Layton, UT 84041 Phone: 801-807-7152 Email: hcdpatientrelations.mtregion@commonspirit.org |
Holy Cross Hospital - Jordan Valley 3580 W. 9000 S West Jordan, UT 84088 Phone: 801-562-3181 Email: hcjpatientrelations.mtregion@commonspirit.org |
Holy Cross Hospital – West Valley 3460 S. 4155 W West Valley City, UT 84120 Phone: 801-562-3181 Email: hcwpatientrelations.mtregion@commonspirit.org |
Holy Cross Hospital – Mountain Point 3000 Triumph Blvd. Lehi, UT 84043 Phone: 801-562-3181 Email: hcmpatientrelations.mtregion@commonspirit.org |
Holy Cross Hospital – Salt Lake 1050 East South Temple Street Salt Lake City, UT 84102 Phone: 801-350-4372 Email: hcspatientrelations.mtregion@commonspirit.org |
| Longmont United Hospital 1950 Mountain View Ave. Longmont, CO 80501 Phone: 303-485-3439 Fax: 303-678-4939 Email: luhpatientrelations.mtregion@commonspirit.org |
Mercy Hospital 1010 Three Springs Blvd. Durango, CO 81301 Phone: 970-764-2136 Email: mrmcpatientrelations.mtregion@commonspirit.org |
| OrthoColorado Hospital 11650 West 2nd Place Lakewood, CO 80228 Phone: 720-321-2273 Fax: 720-321-5011 Email: ochpatientrelations.mtregion@commonspirit.org |
Penrose & St. Francis Hospitals 2222 N. Nevada Ave. Colorado Springs, CO 80907 Phone: 719-776-5370 Email: psfpatientrelations.mtregion@commonspirit.org |
| St. Anthony Hospital 11600 West 2nd Place Lakewood, CO 80228 Phone: 720-321-0490 Fax: 720-321-0026 Email: sahpatientrelations.mtregion@commonspirit.org |
St. Anthony North Hospital 14300 Orchard Parkway Westminster, CO 80023 Phone: 303-430-2658 Fax: 720-627-3906 Email: sanpatientrelations.mtregion@commonspirit.org |
| St. Anthony Summit Hospital 340 Peak One Dr., P.O. Box 738 Frisco, CO 80443 Phone: 970-668-2853 Fax: 970-668-6991 Email: sumpatientrelations.mtregion@commonspirit.org |
St. Catherine Hospital - Dodge City 3001 Avenue A Dodge City, KS 67801 Phone: 620-272-2171 Email: schbwpatientrelations.mtregion@commonspirit.org |
| St. Catherine Hospital - Garden City 401 East Spruce St. Garden City, KS 67846 Phone: 620-272-2171 Email: schbwpatientrelations.mtregion@commonspirit.org |
St. Elizabeth Hospital 1000 Lincoln St. Fort Morgan, CO 80701 Phone: 970-867-6279 Email: sehpatientrelations.mtregion@commonspirit.org |
| St. Francis Hospital - Interquest 10860 New Allegiance Drive Colorado Springs, CO 80921 Phone: 719-757-7835 Email: sfipatientrelations.mtregion@commonspirit.org |
St. Mary-Corwin Hospital 1008 Minnequa Ave. Pueblo, CO 81004 Phone: 719-557-5125 Fax: 719-557-5591 Email: smcpatientrelations.mtregion@commonspirit.org |
| St. Thomas More Hospital 1338 Phay Ave. Canon City, CO 81212 Phone: 719-285-2209 Fax: 719-285-2168 Email: stmpatientrelations.mtregion@commonspirit.org |
| Emergency & Urgent Care - Arvada 16320 W 64th Ave Arvada, CO 80007 Phone: 303-673-7775 Fax: 303-649-2502 |
Emergency & Urgent Care - Indian Peaks 4943 Highway 52 Frederick, CO 80514 Phone: 303-673-7775 Fax: 303-649-2502 |
| Emergency & Urgent Care - Golden 760 Warner Drive Golden, CO 80401 Phone: 303-673-7775 Fax: 303-649-2502 |
Emergency & Urgent Care - Lakewood 3280 S. Wadsworth Blvd Lakewood, CO 80227 Phone: 303-673-7775 Fax: 303-649-2502 |
| St. Anthony Breckenridge Mountain Clinic 555 S Park Ave Breckenridge, CO 80424 Phone: 303-673-7775 Fax: 303-649-2502 |
St. Anthony Copper Mountain Clinic 860 Copper Rd Copper Mountain, CO 80443 Phone: 303-673-7775 Fax: 303-649-2502 |
| St. Anthony Keystone Mountain Clinic 1252 Co Rd 8 Keystone, CO 80435 Phone: 303-673-7775 Fax: 303-649-2502 |
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Bristlecone Health Services |
Health at Home - Denver 9100 E Mineral Circle Centennial, CO 80112 Phone: 303-673-7775 |
| Health at Home - Colorado Springs 7015 Tall Oak Dr Colorado Springs, CO 80919 Phone: 303-673-7775 |
Mercy Home Health & Hospice 35 Mary Fisher Cir Pagosa Springs, CO 81147 Phone: 303-673-7775 |
| Mercy Home Health, Hospice & Palliative Care 175 Mercado St, Suite 131 Durango, CO 81301 Phone: 303-673-7775 |
Mercy Hospice House |
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CMG
9100 E. Mineral Circle
Centennial, CO 80112
Phone: 303-643-1000
Fax: 719-776-2957
Email
Our priority is for you to have a positive patient experience. If you have concerns, please notify your immediate care giver, their department manager or administrative staff.
The Patient Grievance Process excludes Patient Account/Billing issues.
These issues should be referred to CommonSpirit Patient Financial Services at 888-347-3295.
During after-hours and/or weekends/holidays, please dial the hospital operator "O" and ask to speak with the Nursing Administrative Supervisor, who will seek resolution of your issues.
When we are unable to resolve issues at the time of the complaint, we follow a grievance process. If determined to be a grievance, the hospital Patient Representative/Advocate, urgent care/emergency center manager, or home care/hospice manager or their designees will provide you written notice of the resolution of the grievance. The written notice will include steps taken on your behalf to investigate the grievance, results of the grievance process, the date of completion and the appropriate hospital contact person.
Note: Resolution is defined by the patient/family member, and may include a meeting with all involved parties.
If your care was received in a hospital, urgent care, emergency department, hospice or home care, you may also contact the Health Facilities Division of the Colorado Department of Public Health and Environment, the Kansas Department of Health and Environment or Utah Department of Health and Human Services directly regardless of whether you first used the facility’s complaint and grievance process.
Colorado Department of Public Health and Environment
4300 Cherry Creek Drive South
Denver, CO 80222-1530
Phone: 303-692-2827
Kansas Department of Aging and Disability Services
Complaint Hotline: 800-842-0078
Kansas Department of Health and Environment
Division of Public Health
1000 SW Jackson, Suite 540
Topeka, Kansas 66612
Phone: 785-296-1086
Utah Department of Health
Health Facilities Licensing
Multi-Agency State Office Building 195 North 1950 West
Salt Lake City, Utah 84116
Preferred Contact: https://dlbc.utah.gov/health-facilities (Navigate to "Forms" and then "Electronic Complaint Form")
Local: 801-273-2994
Toll Free: 800-662-4157
For reporting complaints related to race, color, national origin, disability, age, sex, religion, creed, ancestry, sexual orientation, and marital status, please follow the Office of Civil Rights Procedures.
If you received care in a hospital, hospital emergency department, home care or hospice and if after speaking with one of their representatives your complaint remains unresolved, you may also contact The Joint Commission:
The Joint Commission
Division of Accreditation
Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800-994-6610
Fax: 630-792-5636
Website
DNV Healthcare USA
Attn: Hospital Complaints
4435 Aicholtz Road, Suite 900
Cincinnati, OH 45245
Phone: 866-496-9647
Fax: 281-870-4818
Website
You also have the right to file a complaint with the appropriate oversight boards including the Colorado Medical Board, the Colorado Dental and Podiatry Boards and the Colorado Department of Regulatory Agencies. For Kansas facilities, this includes the Kansas State Board of Healing Arts, the Kansas Board of Nursing and the Kansas office of Health Occupations Credentialing or the Utah Board of Professional Licensing.
CommonSpirit Health does not discriminate against any person on the basis of race, color, national origin, disability, age, sex, religion, creed, ancestry, sexual orientation, and marital status in admission, treatment, or participation in its programs, services and activities, or in employment. For further information about this policy contact CommonSpirit Health's Office of the General Counsel at 303-804-8166 (TTY: 711).
Review sections for grievance procedures:
