Since its inception in the late 1880s, Penrose Hospital has been infused with vision and dedicated to clinical excellence, whole-person care, and serving the unique needs of its communities. Founded by the Sisters of St. Francis and the Sisters of Charity, Penrose Hospital celebrates the value of each person's life by lovingly offering care to people regardless of who they are, what they believe, or where they're from. We seek to combine finely honed medical skills with a compassionate touch to care for the whole person, body, mind, and spirit. In this manner, we strive to create healing sanctuaries that carry on the ministry of Jesus Christ.
About Our Hospital
Established in 1890, Penrose Hospital has grown to become a major health treatment and referral center specializing in cancer care, cardiac care, emergency trauma care, and physical rehabilitation.
Penrose Hospital by the numbers
- Active medical staff: 1,083
- Licensed beds: 238
- Emergency Department: 30 private rooms
- 2021 ED visits: 36,933
- Surgical suites: 16
- 2021 uncompensated/charity care: $68.7 million
Professional Nursing contributes to care of patients at Porter Adventist Hospital and the surrounding community through the following services:
Bariatric Center of Excellence:
Penrose Hospital is currently the only Certified Center of Excellence in the southern Colorado region. Our Bariatric Program Coordinator (RN) provides pre- and post-surgical education to the patients as well as conducts an ongoing monthly support group. While giving post-operative care, our highly trained bariatric nurses continue to reinforce this education and provide support to the patients and their families through this life-changing surgical experience. Nurses and other members of the multidisciplinary team throughout the hospital champion the use of enhanced recovery after bariatric surgery.
Penrose St. Francis cancer program has received designation as Centers of Excellence from the Commission on Cancer (CoC), National Accreditation Program for Breast Centers (NAPBC), National Quality Measures for Breast Centers (NQMBC), National Accreditation Program for Rectal Cancer (NAPRC), American College of Radiology (ACR), Lung Cancer Screening Center of Excellence (LCOE) and is a member of the MD Anderson Physician Network. These Cancer Centers of Excellence demonstrate that our oncology nurses are nationally certified, providing the highest level of expertise in delivering chemotherapy, radiation, medical, surgical, and end-of-life care. Nurse navigators support the patient throughout their cancer journey from diagnosis to survivorship through education, care coordination, support, and facilitation of hospital and community resources. Radiation oncology nurses provide targeted treatments and assist patients in reducing side effects from those treatments. Clinical research nurses provide care and support to patients enrolled in clinical research trials. Palliative care nurses support end-of-life decision-making and pain management throughout the cancer journey. Nurses facilitate multiple community support groups, integrative therapies, cancer screening, and community events to help patients through their cancer experience.
Our cardiology nurses are dedicated to the care and health promotion of the community. When patients come in with a heart attack or any heart or vascular abnormalities, we offer a quality continuum of care from our emergency room nurses, that provide prompt interventions to our certified nurses on the cardiology floor. Our goal is for heart attack patients to receive care for an average of 60 minutes or less, a full 33% faster than the American College of Cardiology national benchmark of 90 minutes. Patients receive quality skilled care from our vascular center nurses, where we have a vast cath lab and electrophysiology lab services. Our dedicated cardiac unit has cardiac and telemetry trained nurses to support, monitor, and manage any cardiac and vascular symptoms. Our cardiac rehab nurses help with education and help prepare patients physically, mentally, and emotionally for return to work and normal family and social life. We have a strong structural heart program where our structural heart NP helps patients navigate and coordinate all testing and procedures needed for TAVR, mitral clip and watchman procedures from admit to discharge care follow-up.
ICU nurses specialize in caring for a broad spectrum of patients that require extensive monitoring and an advanced level of care. Our patient population includes medical, surgical, trauma, stroke, and post-operative cardiothoracic patients. Our nurses provide care to trauma patients aged 15 years and older and medical/surgical patients aged 18 years and older. The diverse patient population challenges nurses to continually develop an extensive skill set. ICU nurses encounter a variety of patients who have undergone coronary artery bypass grafts (CABG), valve repairs, aortic aneurysm repair, as well as those that require intra-aortic balloon pumps (IAPB), Impella (left ventricular assist device), and continuous venovenous hemodialysis (CVVHD/CRRT) support. Stroke care offers both systemic and intracerebral tPA as well as any needed euro interventional radiology (NIR) procedures. We believe in a multidisciplinary approach to providing excellent patient care. Our interdepartmental relationships allow our staff to treat patients and families holistically. The team works together towards a common goal of excellent patient experience and a welcoming work environment. The ICU leadership and staff promote shared governance through the dynamic unit and hospital committee involvement. Nurses are encouraged to further their education and career through certification and continuing education.
Emergency and trauma care:
Our emergency and trauma nurses deliver care continuum through all stages of life. The nursing team implements care delivery protocols that are evidence-based and provide superior outcomes for sepsis, geriatric, stroke, cardiac, medical, pediatric, and trauma patients. Nurses utilize evidence-based guidelines for triage which assist in decreasing wait times and provide prompt or immediate emergency care for high acuity patients. Our nursing team has assisted in the achievement of Level I Trauma Certification from the American College of Surgeons at Penrose Hospital and Level III Trauma Certification at St. Francis Hospital; additionally, Primary Stroke Certification from the American Heart Association at both campuses.
Nurses care with compassion for patients needing general medical and/or surgical services. Acute care nurses have protocols to reduce hospital-acquired infections to influence hospital length of stay and increase patient comfort. Advanced training for our patient population has been completed in order to provide proper care for our various medical diagnoses.
Nurses provide care to patients through the diagnosis, treatment, and surgical intervention process. There are nurse stroke coordinators who lead the Penrose St. Francis Hospital Stroke Certification process, ensuring top-level care for stroke patients.
Gastro-Intestinal Lab: GI lab nurses prepare and care for patients needing procedures like endoscopies or colonoscopies. Infusion services: Penrose St. Francis provides high-quality short- and long-term infusion services for a variety of illnesses with a focus on comfort, compassion, and convenience. Our infusion centers are staffed with registered nurses certified in chemo/biotherapy administration, pharmacists, pharmacy techs, phlebotomists, and schedulers who all specialize in outpatient Infusion and chemotherapy services. Therapy is provided in a stress-free and comfortable environment. Ostomy clinic: At the Penrose Ostomy Clinic, our specialty nurses, certified in ostomy and wound care, excel in providing care for patients living with stomas and for those patients considering ostomy surgery. Our team provides care to all patients that have had their ostomy surgery at Penrose St. Francis hospitals, and we also see patients that are living with stomas that need additional assistance and/or are interested in updates to their ostomy management systems.
Nurses work collaboratively with surgeons, anesthesiologists, techs, reps, and other support staff to care for the patient undergoing surgery. Whether preparing patients for surgery, working with them intraoperatively in the operating room, or focusing on their post-operative treatment, nurses remain a vital pillar to patient-centered care. Nurses' primary job functions and interventions in perioperative care include patient education, safety awareness for both patients and staff, infection prevention, and interprofessional communication. Our nurses ensure that they are at the top of their field by achieving certifications including ASPAN, CAPA, CPAN, and CNOR.
Peripherally inserted central catheter (PICC) team:
The PSF PICC/VA nurses provide ultrasound-guided vascular access via PICC, midline, and difficult PIV placement. They lead CLABSI prevention efforts by providing evidence-based specialty care, as well as patient and staff education at both Penrose and St. Francis campuses.
Nurses provide compassionate care to those undergoing spine surgery or treatment for spinal trauma. Alongside a multidisciplinary team, nursing prioritizes early and frequent mobilization, increased pain control, and the education needed to continue healing after discharge.
Penrose Hospital Leadership
Dr. Bill Plauth is Chief Medical Officer for Penrose Hospital. In his previous role, Dr. Plauth served as Vice President and CMO for Mercy Regional Medical Center in Durango from 2014 to 2019.
As Penrose Hospital’s CMO, Dr. Plauth consistently lives his mission to create an environment where all caregivers can deliver excellent, compassionate care by promoting ease of practice, respect for those who do the work and meeting patients where they are.
To accomplish this, Dr. Plauth faithfully champions the need to work with physicians and nurses as true partners with transparency and shared commitment. He has promoted clinical transformation focused on soliciting ideas from our passionate clinicians and bringing those ideas to fruition.
Dr. Plauth works closely with Penrose Hospital’s medical staff leadership, the physician leadership council and the and citizenship council, which help to ensure every caregiver in our organization is empowered to provide attention we can all be proud of.
Dr. Plauth, his wife Pam, and their 15-year-old son enjoy being outdoors, fly-fishing and getting back into cycling.
Kristi, who is on a mission to lead with love, brings more than 20 years of health care experience to Penrose Hospital in her role as Chief Operating Officer – Administrator. She also served as the CEO of St. Thomas More Hospital in Canon City, Colorado.
Kristi previously served Centura Health as Vice President of Operations for Penrose-St. Francis. We are excited to have her return to the executive leadership team. Kristi earned her Master of Science, Bachelor of Science in Physical Therapy from Thomas Jefferson University in Philadelphia, Pennsylvania, Magna cum Laude. Additionally, she earned her Bachelor of Science at the United States Naval Academy in Annapolis Maryland.
Volunteers are an integral part of Penrose Hospital. Our volunteers serve in over 100 departments throughout Penrose Hospital, and the service our volunteers offer is truly a gift from the heart.
Penrose Hospital wants to provide the very best patient care, and our volunteers play an important role in this. As a volunteer, you will derive great personal satisfaction while working with a team of dedicated staff and other volunteers.
For more information, contact volunteer services: 719-776-5315
To apply for the No One Dies Alone program, email the No One Dies Alone Coordinator or submit applications to the Spiritual Care Department at Penrose Hospital.
For the adult and teen volunteer programs:
Volunteers are needed seven days a week between the hours of 8 AM and 8 PM, later hours are available at the Penrose Hospital Emergency Room.
- Must be 18 years of age or older for the adult volunteer program
- Must be 16 years of age or older for the teen volunteer program
- Applicants must be vaccinated for COVID-19 and Flu - volunteers will be asked to provide a copy of their vaccination record
- Work one three or four-hour shift/per week
- Attend an orientation session once accepted
For the No One Dies Alone program:
- Must be 18 years of age or older
- Must be a Penrose Hospital associate and/or Penrose Hospital volunteer with a minimum of three months of service within the organization
- Have an on-sight interview with the No One Dies Alone Coordinator
- Attend and complete a Penrose Hospital No One Dies Alone training and orientation
- Must not have had a death in their family during the past year
- Commit to two-hour shifts (four hours max. when called to sit a vigil - a No One Dies Alone volunteer will be provided with a coordinator and pertinent telephone numbers for a scheduled vigil)
- Attend at least one dying patient a year to stay active with the No One Dies Alone program
- Attend at least one Gathering per year
- Sign up for days and times available to be contacted for service
- Complete paperwork - print and complete the following documents (2 recommendation letters are required):
- Complete the application form and contact Volunteer Services.
Adult Volunteer Program
After completing the online application, the prospective volunteer will learn about the Penrose Hospital mission, core values, customer service program, volunteer opportunities offered at each site, and the training requirements needed before their volunteer service can begin.
Prospective volunteers will have the opportunity to review all position descriptions that appeal to them. On-the-job training will be provided when the volunteer receives his/her volunteer assignment.
Teen Volunteer Program
We are currently not taking applications at this time, please check back for updates.
No One Dies Alone Program
No One Dies Alone (NODA) is a national volunteer-centered program started by Sandra Clarke, CCRN, at PeaceHealth (Eugene, OR) in 2001. Its goal is to provide companionship and support for dying individuals so that no patient dies alone. The program is now a model for compassionate end-of-life programs in hospitals across the country. The program began at Penrose Hospital oi July 2000 and strives to provide compassionate companionship to the dying who have no family or friends to be with them in their last days to ensure that they do not die alone.
No One Dies Alone trains hospital associates and volunteers to become compassionate companions who offer end-of-life presence and support to patients who are near the end of life and who have no family or friends at their bedside. Trained volunteers provide 24-hour availability to dying patients who do not wish to be alone. During the vigil, companions may hold the hand of the patient, play soothing music, read to the patient and assist in other comfort care measures. They serve patients in shifts, sitting at the bedside until the patient death or a family member arrives.
The heart of this work is about being rather than doing, about the compassionate presence and heartfelt intention rather than fixing, solving, answering or resolving issues for others. To be a calming presence and truly compassionate with another requires no small amount of personal and spiritual maturity, as well as a capacity for reflection on the volunteer’s life.
No One Dies Alone volunteers receive orientation and training that is more process-oriented with an appropriate amount of content and protocol to provide a framework for the volunteer to be successful. All No One Dies Alone volunteers must be either a Penrose Hospital associate or a volunteer through Penrose Hospital Volunteer Services and have been volunteering for at least three months. No One Dies Alone gives Penrose Hospital associates the opportunity to provide comfort care to patients outside of their regular work day. Penrose Hospital associates must register with Volunteer Services, complete a No One Dies Alone application, be interviewed, and be accepted as a No One Dies Alone volunteer, and complete the No One Dies Alone training prior to beginning to sit vigils.
- Works cooperatively with others as well as independently
- Follows the organization's confidentiality and infection control guidelines
- Respects a patient’s spiritual beliefs
- Understands and follows directions
- Demonstrates compassion
- Demonstrates an ability to be a calming presence and use silence well
- Demonstrates emotional availability
- Demonstrates appropriate personal and professional boundaries
- Demonstrates sensitivity to end-of-life issues
Not all positions are available at all sites:
- Patient Care
- Emergency Department
- Patient Care Ambassador
- Patient Transport
- Surgical Services
- Gift Shops
- Greeters and Escorts
- Information Desks
- John Zay Guest House
- Pharmacies (In-Patient/Out-Patient)
- Surgical Waiting Rooms
- Special Projects
- Spiritual Care
- Eucharistic Minister
- Baby Hats
- Comfort Shawls
- Mission Outreach
Volunteering at Penrose Hospital has benefits for you as well. We thank our volunteers with:
- Complimentary meal the day you work your shift ($8.00 allotment)*
- Service pins, awards – presented the month following; name on Recognition Board at 1,000 hours of service level
- Annual luncheon during National Volunteer Week
- *Free Flu vaccine each year
- TB Quantiferon Test
- Special parking
- *Pharmacy discount - 10% on over the counter/non-prescriptive items
- *Gift Shop discount - 20% on all regular priced gift items (excluding candy, flowers, magazines, sundries and sale items)
- *Use of the Penrose Hospital Wellness Center
- Labyrinth (Spiritual Care offers an instruction pamphlet)
* Volunteer identification required (name badge and/or uniform)
Penrose Hospital services range of clinical specialties provides the expertise you need to manage your health and wellness. Our leading-edge teams deliver remarkable care, high-quality outcomes, and unparalleled patient satisfaction among a wide variety of medical specialties, services, and programs to help you get well and stay well.
Certified Member of MD Anderson® Cancer Network
Penrose Hospital is a certified member of MD Anderson® Cancer network, a program of MD Anderson® Cancer Center. Meeting rigorous requirements to earn certified membership, Penrose Hospital now has access to a wide range of multidisciplinary care resources, including disease-specific and evidence-based guidelines, treatment plans, and best practices develop by MD Anderson.
At Penrose Hospital we work to make your hospital stay as comfortable as possible. We offer many amenities for both patients and visitors including a coffee bar, gift shop, wireless internet and spiritual care.
All Visitor Information
Please read Centura Health's current COVID-19 visitor restrictions. Contact the hospital directly for additional individual visitor policies that may apply.
- General parking is located on the east side of the hospital adjacent to our main entrance at 2222 N. Nevada.
- Complementary valet service is available Monday thru Friday 5:30 am - 8 pm at the main hospital entrance. Closed on major holidays.
- Radiation Therapy patients have several allotted spaces on the first floor of the Parking Garage attached to the north side of the building, just off of Jackson Street.
- Patients visiting the Medical Oncology office have several allotted spaces on the second floor of the parking garage.
Please note: when visiting the Penrose Campus there are no longer any points of entry into the hospital from Cascade Ave. All visitors must use the main hospital entrance.
The gift shop at Penrose Hospital wants to make your loved one's stay in the hospital as cheerful as possible. We carry a wide-variety of merchandise and can help you find the right gift for any patient.
Our assortment of gifts includes:
- Fresh Flowers
- Stuffed Animals
- Baby Clothing And Toys
- Clothing And Accessories
- Seasonal Decorative Items
- Religious And Nonreligious Figurines
- Gift Cards
- Mylar Balloons
- Toiletries And Snacks
- and much more
Credit card purchases can be made over the phone for any item in the gift shop.
Our friendly volunteers will deliver any gift purchased from our gift shop to any patient staying at Penrose Hospital. For assistance, call the gift shop at the hospital where your loved-one is a patient.
2222 N. Nevada Ave.
Colorado Springs, CO 80907
- Monday - Friday: 9:00 am - 3:00 pm
- Saturday: 9:00 am - 1:00 pm
- Sunday: Closed
Note: Hours may vary from the posted hours based on the availability of our volunteers. Please call the shops for exact hours.
Create a patient journal to keep loved-ones connected
CarePages and CaringBridge both provide free, private, personalized web pages to patients and their families. These sites can help you stay in touch before, during and after a hospital stay, or anytime.
Both service provide an easy way for friends and loved ones to respond with messages of emotional support. You can share information, visiting hours and relay information when the time is right for you. Friends and loved ones can visit your patient web page and be kept up-to-date on your condition.
Create and share your health journey:
For your convenience, Penrose Hospital offers delicious cafeteria service to our staff, patients and visitors. A wide array of items are served daily including main course items, side dishes, grill items, piping hot pizza, made to order sandwiches, soup, fresh salad bar and tasty desserts.
The Penrose Hospital Cafeteria
On the first floor just south of the Chapel Lobby
- Breakfast: 6:30 am - 9:45 am
- Lunch: 11:00 am - 2:00 pm
- Afternoon: 2:30 pm - 5:00 pm (snacks and salad bar available)
- Dinner: 5:00 pm - 6:30 pm
- Midnight meal: 11:30 pm - 1:30 am
Penrose Cafe & Bistro
Penrose Cafe & Bistro offers a full line of Starbucks coffees including lattes, cappuccinos, mochas, caramel macchiatos, frappucinos and more! In addition, freshly baked pastries, muffins, scones and several grab and go items are available. Our atmosphere includes soft music and comfortable seating great for reading a book or chatting with friends.
Penrose Hospital, Chapel Lobby, 1st Floor, near the W Tower elevators
- Monday - Friday: 6:00 am - 3:00 pm
- Saturday and Sunday: 7:00 am - 4:00 pm
Cash and credit cards are accepted. Penrose Hospital employees may use their name badge for payroll deduction. A 10 percent discount will be offered if you bring your own reusable cup or mug, however we are not able to offer any other discounts or complimentary items.
Centura Health Pharmacy at Penrose Hospital
- Customer access to an expanded line of over-the-counter products at reasonable prices
- Patient privacy - separate windows for drop-off and pick-up
- A patient counseling area
- Prescriptions are accepted for Workers Comp, auto claims and most third party prescription plans
- Counseling by a pharmacist is offered with each new prescription; patient's questions are always welcomed
- Drug profiles maintained and monitored
- Computer software assists pharmacists in identifying potential drug-drug interactions
- Documentation provided for Spending Account reimbursement
2222 North Nevada Avenue
Colorado Springs, CO 80907
Located on the first floor of the E Tower just off the main lobby.
- Monday - Friday: 9:00 am - 5:30 pm
- Closed Saturday and Sunday
Penrose Hospital provides complimentary wireless Internet access for guests and visitors.
What do I have to do to connect?
Simply bring your laptop, PDA, or other wireless-enabled device with you to one of these facilities and connect using your wireless network card. When you first connect, you'll notice "Terms and Conditions" for Centura Health's Guest Network. When you click "Accept", you'll be automatically granted access. Guests with laptops and other wireless devices must have experience in connecting to wireless networks as Centura Health does not provide any assistance in connecting to the wireless network.
Where and when can I connect?
The wireless network is available throughout the hospital. The wireless network is available 24/7.
Enjoy your time on our wireless network. As with any public wireless network, we strongly recommend guests take measures to secure their devices and internet communications. We encourage using virtual private networks in conjunction with personal firewalls and virus protections to mitigate risk to personal data. It is the user's responsibility to take precautions and provide security measures suited to their situation and intended use of the service. Our wireless network should not be used for inappropriate or unlawful purposes.
- Centura Health is not responsible for any personal information that is compromised.
- Centura Health is not responsible for any damage caused to your hardware or software while at any Centura Health facility
Please Note: Because this is a free service, Centura Health does not provide technical support for your device or assistance in connectivity. Guests and visitors should understand how to configure their computer or device and know what hardware or software is necessary to connect to the wireless network.
Penrose Hospital is committed to the preservation of the health and wellness for all. We strive to promote a healing environment for our patients, guests, associates, volunteers and the community. The use of any tobacco product is prohibited in all areas of our campus including buildings, leased facilities, offices, grounds, vehicles, parking lots, and ramps. If you are a patient and use tobacco products, please speak with your physician or nurse for options that are available to you during your stay in the hospital. Thank you for your cooperation.
Every Centura Health hospital provides you with a patient representative to help you have a better hospital experience. Our representatives address and investigate your concerns, and then respond to you and your family with findings and recommendations for how your concerns can be resolved. Find patient representative information.
Programs and Community
You make the difference for so many. We have the good fortune of meeting many of the patients that are so positively affected by the generous commitment of people in this community and the commitment of care they have received at Penrose Hospital.
We are truly blessed to have so many caring people who believe in and support our mission. We invite you to read more about the heritage of our hospital as well as the many patients and programs we help to support. We also invite you to join us in our mission to promote the health and well-being of the people in the communities we serve.
At Penrose Hospital we find it a privilege to support the health of our mountain community. We offer birth classes, community events, volunteer opportunities and give back through other community benefit programs. These resources and opportunities are all part of our mission to extend the healing ministry of Christ by caring for those who are ill and by nurturing the health of the people in our communities.
Corporate Wellness Program
Penrose Hospital offers the most comprehensive package of corporate wellness services available throughout Colorado designed to help employers keep employees healthy and productive. Our unparalleled years of experience and expertise in providing quality corporate resources support your employees in every facet of their work and personal environment. These complementary services will empower the employee to always be "at their best" while allowing your budget to breathe.
Employer Wellness Services
Your entire company can enjoy the highest-quality corporate wellness programs and create a healthy environment to help your employees succeed. We offer health solutions that span across the entire company, and integrate wellness into your organization's culture.
Profile Employee Assistance Program
Profile Employee Assistance Program is a full-service employee assistance program headquartered in Colorado Springs, Colorado. It began in 1982 at Penrose Hospital and is now backed by the facilities and resources of the Centura Health System. Profile EAP is an employer-sponsored benefit for both the employee and the employer. We provide confidential assessment, short-term counseling, referral and follow-up services for employees and their immediate family members. Our goal is to help your company reduce absenteeism, on-the-job accidents and substance abuse, and to decrease escalating health care costs. Studies have shown that a well-managed EAP reduces absenteeism by 66 percent, health care costs by 86 percent, and worker's compensation claims by 30 percent.
Community Engagement Request
Centura Health hospitals receive many requests each year asking us to engage in community events and programs. Supporting the communities we serve in this way is a reflection of our mission: to extend the healing ministry of Christ by caring for those who are ill and by nurturing the health of the people in our communities.
Before submitting a request, please consider the following:
- Sponsorships and events should align with our mission, vision and values. All sponsorships and events should relate to community health improvement or prevention and one of the hospital’s Community Health Needs Assessment priorities.
- Please make your request at least 60 days prior to your event or sponsorship deadline.
- Completion of this form does not guarantee a donation or sponsorship.
- We are only able to support non-profit organizations.
Completed requests will be considered by an internal committee. We will contact you within 30 days regarding the status of your request.