Mercy Regional Medical Center logo
Mercy Regional Medical Center
Mercy Regional Medical Center
1010 Three Springs Blvd
Durango, Colorado 81301

Emergency Room: 24/7

Visitor Information

We want your experience at Mercy Regional Medical Center to be as comfortable and relaxed as possible. We have put together a handful of information to provide you and your family and friends with answers to the most common questions we get asked. If you don't find what you are looking for here, please contact us and we will be happy to help.

Visitor Restrictions

Centura Health is initiating temporary restrictions and guidance for patient visitors to all care locations in accordance with Centers for Disease Control and Prevention (CDC) recommendations. As the COVID-19 status continues to rapidly evolve, visitor restrictions are subject to change. See current visitor restrictions. 

  • Gift Shop

    The Centura Health Outpatient Pharmacy at Mercy, conveniently located off of Mercy’s main lobby, features a selection of gift, convenience, and health and wellness products, including Catholic and inspirational themes.

    Our product selection includes:

    • Flowers by April’s Garden
    • Greeting cards
    • Small gifts & home décor accessories
    • Baby & get-well gifts
    • Children’s toys/books
    • Mugs
    • Candy
    • Over the counter items

    Hours: Monday-Friday 8:00 a.m.-6:00 p.m., Saturday-Sunday 10:00 a.m.-2:00 p.m.

    Phone: (970)764-1745

    Bedside delivery may be available - please inquire with a pharmacy staff member!

  • Food & Beverage Services

    Garden Terrace Café

    • 6:30 a.m. to 6:00 p.m. Monday through Friday.
    • Closed Saturday and Sunday

    Café options include cook-to-order grill items from the Tecolote Grill, daily chef selection entrées and sides at Main Street Eats, custom salad and entrees made to order at the Market Place and enjoy the fresh and healthy salad selections at the Santa Rita Salad Bar.

    Merciful Mug Coffee Shop

    • 6:30 a.m. to 9:00 p.m. Monday through Friday
    • 7:00 a.m. to 7:00 p.m. Saturday and Sunday.

    The Mug serves hot and cold food and beverage options for breakfast, lunch and dinner.

  • Chapel & Labyrinth Meditation Garden

    Mercy Chapel

    The Mercy Chapel is located in the main lobby with the following services available:

    • Catholic Mass 
      • Wednesday: 12:00 pm
    • Interdenominational prayer services
      • Sunday: 9:30 - 9:45 am 

    Seasonal/special occasion services - announced in advance

    Labyrinth Meditation Garden

    Located on the west side of Mercy Regional Medical Center is the Labyrinth Meditation Garden. The labyrinth supports health and well-being by addressing the needs of the body, mind, and spirit. Walking the path through the labyrinth relaxes the body, encourages the mind to release anxious thoughts, and supports the inner journey to health and wellness. Some people use the labyrinth and garden area for a place to pray, meditate, or reflect.

    "Walking a labyrinth has something to offer everybody. If a creative work project is challenging you, walking can get your creative juices flowing. When you are struggling with grief or anger or a physical challenge or illness, walking the labyrinth can point the way to healing and wholeness. If you want a way to meditate or pray that engages your body as well as your soul, the labyrinth can be such a way. When you just want reflective time away from a busy life, the labyrinth can offer you time out." -Melissa Gayle West, Exploring the Labyrinth

    The labyrinth is open to the public year-round during daylight hours. To find the labyrinth garden, exit via the Garden Café, pass along the waterfall until you reach the end of the sidewalk, turn right and continue around the southwest corner of the building until you reach the arch entrance. You may choose to walk the labyrinth in solitude or with a docent.

    To make an appointment to walk the labyrinth with a docent or receive further information about the labyrinth, contact the Spiritual Care Department

    Phone: 970-764-2340

    Labyrinth gift items are available for purchase in the Mercy gift shop. A guide to walking a labyrinth is available at the entrance to the Labyrinth and in the Mercy Chapel. We request that all visitors to this area respect its quiet and sacred nature. Please refrain from activities such as talking, eating, drinking, or smoking in the labyrinth mediation garden.

  • Spiritual Care & Chaplains

    Chaplains are available to support your religious, spiritual, and emotional needs during your hospitalization. Chaplains are respectful of your concerns and your views about what gives life value and meaning. Spiritual care can be provided if you have events in your life that interfere with your healing, such as a recent loss of a loved one or major life change.

    A visit from one of our chaplains may help you cope with the stress of being in the hospital and can help relieve anxiety. The Spiritual Care department's professional chaplains are an integral part of the health care team and work in cooperation with other health care disciplines to offer holistic care to patients and families. Chaplains participate in Mercy's Touch, Love, and Compassion (TLC) program which offers other "healing experiences" such as massage or relaxing guided imagery. Chaplains attend patient care conferences to contribute to staff understanding of the spiritual needs of a patient or ethical implications of care plans.

    Chaplains honor your personal, spiritual or philosophical beliefs through prayer, blessing, or affirmation of closely held values. At your request, chaplains can contact your minister, priest, rabbi, or spiritual leader to also support you.

    Contact the chaplain on call.

    • Phone: 970-764-2340
    • Or press "0" if you are dialing within the hospital


    • Monday - Friday: 8:00 am - 4:00 pm
  • Pharmacy

    Mercy Regional Medical Center currently offers outpatient pharmacy services at our Three Springs campus.

    Services include:

    • Customer access to an expanded line of over-the-counter products at reasonable prices
    • A patient counseling area
    • Counseling by a pharmacist is offered with each new prescription; patient's questions are always welcomed
    • Drug profiles maintained and monitored
    • Bedside prescription delivery within the hospital

    1010 Three Springs Blvd
    Durango, CO 81301

    Located right inside Mercy’s main entrance in the lobby.

    Phone: 970-764-1745

    Monday - Friday: 8 a.m. - 6 p.m.
    Saturday - Sunday: 10 a.m. - 2 p.m.

  • Wireless Access

    Centura Health provides complimentary wireless Internet access for guests and visitors.

    What do I have to do to connect?

    Simply connect to the guest network using your wireless network settings. When you first connect, you'll notice "Terms and Conditions" for Centura Health's Guest Network. When you click "Accept", you'll be automatically granted access. Guests must have experience in connecting to wireless networks as Centura Health does not provide any assistance in connecting your device to the wireless network.

    Where and when can I connect?

    The wireless network is available throughout the hospital. The wireless network is available 24/7.


    Enjoy your time on our wireless network. As with any public wireless network, we strongly recommend guests take measures to secure their devices and internet communications. We encourage using virtual private networks in conjunction with personal firewalls and virus protections to mitigate risk to personal data. It is the user's responsibility to take precautions and provide security measures suited to their situation and intended use of the service. Our wireless network should not be used for inappropriate or unlawful purposes.

    Centura Health is not responsible for any personal information that is compromised.

    Centura Health is not responsible for any damage caused to your hardware or software while at any Centura Health facility.

    Please Note: Because this is a free service, Centura Health does not provide technical support for your device or assistance in connectivity. Guests and visitors should understand how to configure their computer or device and know what hardware or software is necessary to connect to the wireless network.

  • Tobacco-Free Campus

    We strive to promote a healing environment for our patients, guests, associates, volunteers and the community. The use of any tobacco product is prohibited in all areas of our campus including buildings, leased facilities, offices, grounds, vehicles, parking lots, and ramps. If you are a patient and use tobacco products, please speak with your physician or nurse for options that are available to you during your stay in the hospital. Thank you for your cooperation.

  • Patient Representative

    Every Centura Health hospital provides you with a patient representative to help you have a better hospital experience. Our representatives address and investigate your concerns, and then respond to you and your family with findings and recommendations for how your concerns can be resolved. Find patient representative information.

  • PIVO Needle-Free Blood Draw for Inpatients

    400,000 Needlesticks Avoided for Our Patients

    Centura Health has enhanced the healthcare journey of inpatients by utilizing PIVO technology for blood collection throughout our entire ecosystem of health care locations. This innovative technology allows us to fulfill our promise to deliver compassionate and whole person care. “We are proud to be the first and only health system in Colorado and Kansas and one of the first in the country to change how we draw blood to reduce unnecessary pain, risk and anxiety for our inpatients.” Shauna Gulley, MD, SVP and Chief Clinical Officer.

    Since the implementation of the new technology, we have eliminated over 400,000 needlesticks for patients and reduced the risk of accidental needlesticks for our healthcare providers. “PIVO reduces the total number of needles that we are using in healthcare right now, which is a safety benefit for our staff,” shared Susan Caneva, MSN, RN and Chief Nursing Officer.

    Over 5,000 nurses across 16 Centura hospitals now collect blood samples from an indwelling peripheral IV line, enabling a high-quality blood draw. Our nursing staff is empowered to bundle care with early morning labs to reduce patient’s sleep disruption and advance needed healing. This change has improved patient satisfaction ratings surrounding “Courtesy of Person Who Took Blood” and “Courtesy of Person Who Started IV”.