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Penrose Hospital exterior

Visitor Information

At Penrose-St. Francis Health Services we work to make your hospital stay as comfortable as possible. We offer many amenities for both patients and visitors including a coffee bar, gift shop, wireless internet and spiritual care.

View or download our complete Patient Information Guide.

  • Visiting Hours

    Visitors can be good medicine for patients. Family members and friends are welcome to visit. Please remember though that rest and relaxation are also extremely important.

    Visiting can be tiring to the patient, we ask that friends and relatives follow these guidelines:

    • No more than two visitors are allowed at the bedside at one time
    • Short visits are often appreciated
    • Visitors in semi-private rooms should be considerate of both patients
    • Patients are susceptible to other contagious illnesses, so persons with colds, sore throats or other contagious illnesses should not visit the patient
    • Visitors may be asked to leave the room during tests or treatments or when a physician or nurse needs to see the patient

    Penrose Hospital Visiting Hours

    • Medical/Surgical Inpatient Units: 10:00 am  - 8:30 pm
    • Critical Care Unit: Depending on the patient's condition, visitors are welcome 24 hours a day (immediate family only, two people at a time). Visitation, however, is not allowed during change of nursing shifts.

    St. Francis Medical Center Visiting Hours

    • Medical/Surgical/Inpatient Units: 10:00 am - 8:30 pm
    • Obstetrics: 11:00 am - 8:00 pm
    • Neonatal Intensive Care: Visitors are welcome 24 hours every day (family members only, two people at a time).
  • Parking & Valet Information

    Penrose Hospital

    • General parking is located on the east side of the hospital adjacent to our main entrance at 2222 N. Nevada
    • Complimentary Valet Service is available 24 hours a day, 7 days a week at the main hospital entrance
    • Radiation Therapy patients have several allotted spaces on the first floor of the Parking Garage attached to the north side of the building, just off of Jackson Street
    • Patients visiting the Medical Oncology office have several allotted spaces on the second floor of the parking garage

    Please note: when visiting the Penrose Campus there are no longer any points of entry into the hospital from Cascade Ave. All visitors must use the main hospital entrance.


    St. Francis Medical Center

    • Complimentary Valet Service is available Monday - Friday: 5:30 am - 8:30 pm
    • Weekends and holidays: 8:00 am - 4:00 pm
    • General visitor and patient parking is available on the upper level of the facility.
  • Gift Shop

    The gift shops at Penrose Hospital and St. Francis Medical Center want to make your loved one's stay in the hospital as cheerful as posssible. We carry a wide-variety of merchandise and can help you find the right gift for any patient.

    Our assortment of gifts includes:

    • Fresh Flowers
    • Jewelry
    • Pottery
    • Glassware
    • Lotions
    • Stuffed Animals
    • Baby Clothing And Toys
    • Clothing And Accessories
    • Seasonal Decorative Items
    • Religious And Nonreligious Figurines
    • Candles
    • Gift Cards
    • Mylar Balloons
    • Toiletries And Snacks
    • and much more

    Credit card purchases can be made over the phone for any item in the gift shop.

    Our friendly volunteers will deliver any gift purchased from our gift shops to any patient staying at Penrose Hospital or St. Francis Medical Center. For assistance, call the gift shop at the hospital where your loved-one is a patient.

    Penrose Hospital Gift Shop

    2222 N. Nevada Ave. 
    Colorado Springs, CO 80907

    Phone: 719-776-5119

    Hours:

    • Monday - Thursday: 9:00 am - 5:00 pm 
    • Friday: 9:00 am - 4:00 pm
    • Saturday: 9:00 am - 2:00 pm 
    • Sunday: Closed

    St. Francis Medical Center Gift Shop

    6001 E. Woodmen Rd.
    Colorado Springs, CO 80923

    Phone: 719-571-1101

    Hours:

    • Monday - Thursday: 9:00 am - 5:00 pm
    • Friday: 9:00 am - 4:00 pm
    • Saturday: 9:00 am - 2:00 pm
    • Sunday: Closed

    Note:Hours may vary from the posted hours based on the availability of our volunteers. Please call the shops for exact hours.

  • Women's Boutique

    MDSF Boutique

    Specialty gifts for all the women in your life.

    At the Mother • Daughter • Sister • Friend Boutique (MDSF Boutique), we believe a woman deserves a little treat now and then. Whether she's had a stressful day, is celebrating a job well done or is encouraging a friend who has been diagnosed with breast cancer, sometimes the smallest things can brighten her day.

    Our boutique's unique gifts pamper, indulge, comfort, surprise, encourage, reward, nurture, embrace and celebrate all the women in your life.

    Our thoughtful gifts include:

    • Unique jewelry 
    • Soft jackets and yoga wear by prAna® and Janska® 
    • Crèmes, perfumes, and lip balms by Tokyo Milk™ and Love & Toast™ 
    • Comfy pajamas including wicking pajamas 
    • Aromatic candles 
    • Soft, plush blankets 
    • Stylish scarves and accessories 
    • Inspirational gifts 
    • Gourmet chocolates and teas 
    • Books and one-of-a kind gift cards

    When life brings the unexpected, such as a cancer diagnosis, we offer a variety of products and services to help women.

    Offering through treatment, recovery and survival:

    • Lymphedema garments 
    • Juzo compression garments 
    • Post-operative breast surgery bras and clothing 
    • Chemo head wraps and scarves 
    • Soft, comfortable jackets, pajamas, and spa socks 
    • Skin care products designed especially for cancer patients 
    • Inspirational cards, books and gifts 
    • Fun lines of breast cancer and women's heart health awareness t-shirts, sweatshirts, jewelry and accessories 
    • Referrals to local resources for wigs, breast prostheses, support groups and seminars

    Customized gift baskets
    Customized gift baskets starting at $25 and gift certificates for any amount are available. We can deliver to patient rooms at Penrose Hospital.

    Location
    Penrose Pavilion
    2312 North Nevada Avenue, 2nd floor
    Colorado Springs, CO 80907

    Located on the Penrose Hospital Campus

    Phone: 719-776-8333

    Note: MDSF Boutique hours may vary from the posted hours based on the availability of our volunteers. Please call the shops for exact hours.

  • Document & Share Your Health Journey

    Create a patient journal to keep loved-ones connected

    CarePages and CaringBridge both provide free, private, personalized web pages to patients and their families. These sites can help you stay in touch before, during and after a hospital stay, or anytime.

    Both service provide an easy way for friends and loved ones to respond with messages of emotional support. You can share information, visiting hours and relay information when the time is right for you. Friends and loved ones can visit your patient web page and be kept up-to-date on your condition.

    Create and share your health journey:

  • Food & Beverage Services

    For your convenience, Penrose-St. Francis offers delicious cafeteria service to our staff, patients and visitors. A wide array of items are served daily including main course items, side dishes, grill items, piping hot pizza, made to order sandwiches, soup, fresh salad bar and tasty desserts.

    Penrose Hospital 

    The Penrose Hospital Cafeteria  

    Location
    On the first floor just south of the Chapel Lobby

    Hours:

    • Breakfast: 6:30 - 10:00 am 
    • Lunch: 11:00 am - 2:00 pm
    • Afternoon: 2:30 - 4:30 pm (snacks and salad bar available) 
    • Dinner: 4:30 - 6:30 pm
    • Midnight meal: 1:00 - 3:00 am

    We also offer a wide range of catering services.

    Phone: 719-776-5188


    St. Francis Medical Center 

    Peak View Cafe 

    Location
    On the garden level with pristine views of Pikes Peak

    Hours:

    Monday - Friday

    • Breakfast: 6:45 - 9:30 am 
    • Lunch: 11:00 am - 1:30 pm
    • Dinner: 5:00 - 6:30 pm

    Saturday and Sunday

    • Breakfast: 8:00 - 9:30 am 
    • Lunch: 11:00 am - 1:30 pm 
  • Coffee Bar

    Penrose Cafe & Bistro

    Penrose Cafe & Bistro offers a full line of Starbucks coffees including lattes, cappuccinos, mochas, caramel macchiatos, frappucinos and more! In addition, freshly baked pastries, muffins, scones and several grab and go items are available. Our atmosphere includes soft music and comfortable seating great for reading a book or chatting with friends.

    Location
    Penrose Hospital, Chapel Lobby, 1st Floor, near the W Tower elevators

    Hours:

    • Monday - Friday: 6:00 am - 8 pm
    • Saturday and Sunday: 8:00 am - 3:30 pm

    Cash and credit cards are accepted. PSF employees may use their name badge for payroll deduction. A 10 percent discount will be offered if you bring your own reusable cup or mug, however we are not able to offer any other discounts or complimentary items.


    Penrose Pavilion Coffee Bar

    We offer a full line of Starbucks coffees including lattes, cappuccinos, mochas, caramel macchiatos, frappucinos and more! In addition, freshly baked pastries, muffins, scones and several grab and go items are available. Our atmosphere includes a television and comfortable seating, great for reading a book or chatting with friends.  

    Location
    Penrose Pavilion, 2312 N. Nevada Ave., 2nd Floor 

    Hours
    Monday - Thursday: 7:00 am - 3:00 pm


    Healing Grounds Coffee Bar

    Healing Grounds Coffee Bar proudly serves Starbucks Coffee including lattes, cappuccinos, mochas, hot teas, sodas and more! In addition, freshly baked pastries, muffins, scones and other grab and go items are available. We invite you to sit at one of our bistro tables or find a comfortable location in the hospital or patio to enjoy your custom-made beverage.

    Location
    St. Francis Medical Center, 1st Floor, next to the Information Desk 

    Hours
    Monday - Friday: 6:30 am - 2:00 pm

  • Pharmacy

    Centura Health Pharmacy at Penrose Hospital

    Penrose-St. Francis Health Services currently offers outpatient pharmacy services at Penrose Hospital.

    Services include:

    • Customer access to an expanded line of over-the-counter products at reasonable prices
    • Patient privacy - separate windows for drop-off and pick-up
    • A patient counseling area
    • Prescriptions are accepted for Workers Comp, auto claims and most third party prescription plans
    • Counseling by a pharmacist is offered with each new prescription; patient's questions are always welcomed
    • Drug profiles maintained and monitored
    • Computer software assists pharmacists in identifying potential drug-drug interactions
    • Documentation provided for Spending Account reimbursement

    Location
    2222 North Nevada Avenue
    Colorado Springs, CO 80907

    Located on the first floor of the E Tower just off the main lobby.

    Phone: 719-776-5486

    Hours:

    • Monday - Friday: 9:00 am - 5:30 pm
    • Closed Saturday and Sunday 
  • Wireless Internet Access

    Penrose St. Francis Health Services provides complimentary wireless Internet access for guests and visitors of Penrose Hospital and St. Francis Medical Center.

    What do I have to do to connect? 
    Simply bring your laptop, PDA, or other wireless-enabled device with you to one of these facilities and connect using your wireless network card. When you first connect, you'll notice "Terms and Conditions" for Centura Health's Guest Network. When you click "Accept", you'll be automatically granted access. Guests with laptops and other wireless devices must have experience in connecting to wireless networks as Centura Health does not provide any assistance in connecting to the wireless network.

    Where and when can I connect?
    The wireless network is available throughout both hospitals. The wireless network is available 24/7.

    Disclaimer
    Enjoy your time on our wireless network. As with any public wireless network, we strongly recommend guests take measures to secure their devices and internet communications. We encourage using virtual private networks in conjunction with personal firewalls and virus protections to mitigate risk to personal data. It is the user's responsibility to take precautions and provide security measures suited to their situation and intended use of the service. Our wireless network should not be used for inappropriate or unlawful purposes.

    • Centura Health is not responsible for any personal information that is compromised.
    • Centura Health is not responsible for any damage caused to your hardware or software while at any Centura Health facility

    Please Note: Because this is a free service, Centura Health does not provide technical support for your device or assistance in connectivity. Guests and visitors should understand how to configure their computer or device and know what hardware or software is necessary to connect to the wireless network.

  • Tobacco-Free Campus

    Penrose-St. Francis is committed to the preservation of the health and wellness for all. We strive to promote a healing environment for our patients, guests, associates, volunteers and the community. The use of any tobacco product is prohibited in all areas of our campus including buildings, leased facilities, offices, grounds, vehicles, parking lots, and ramps. If you are a patient and use tobacco products, please speak with your physician or nurse for options that are available to you during your stay in the hospital. Thank you for your cooperation.